Terms of service

These terms are the agreement between you and Nexio AI for using Nexio AI at nexioai.site. By creating an account you accept them and our privacy policy. If you do not agree, do not use the service.

1. Your account

An account belongs to a business. The person who creates it is the owner, and may invite members of their team to it, up to the number their plan allows. The owner and every member must be at least 18 and using the service for a business, not as a consumer. Sign-in is handled by our authentication provider, Clerk. Each person signs in with their own details, must keep them to themselves, and should turn on two-step verification where it is offered. The owner is responsible for the account, for the members they invite and remove, and for everything done through the account by anyone on its team. Tell us straight away at support@nexioai.site if you think someone without permission has access to it.

2. What the service does

Nexio AI stores your customers, jobs, quotes and invoices, emails them when you ask it to, notices when a quote or invoice has gone quiet, and drafts follow-up messages for you to approve. It is a record-keeping and communication tool. It does not take or pass on payments between you and your customers; they pay you directly. It is not accounting software, it does not file tax returns, and nothing in it is financial, legal or tax advice.

3. AI features

Some features use an AI model to draft a quote or invoice, read an uploaded invoice, write a follow-up or sort a customer's reply. AI output can be wrong: a price can be off, a figure can be misread, a tone can be wrong for the customer. Every AI result is shown to you as a draft to check and edit, and you are responsible for what you send and save. Nothing the AI writes is sent until a person approves it, and the service never accepts a quote or marks an invoice paid on the strength of an AI decision.

4. Sending email

Emails go out from our sending domain in your business name. Because that sending reputation is shared by everyone who uses the service, you agree to the following:

• Only send to people you are genuinely quoting, invoicing or have worked for. No bought lists, no cold outreach, no newsletters.
• Comply with the email and privacy law that applies to you and to your customers.
• Stop chasing anyone who asks you to. If a customer disputes an invoice or says they have paid, follow-ups pause and it is yours to resolve.
• Stay within the daily sending limit of your plan. The limit exists to protect deliverability for every account.

We may pause sending on an account that produces unusual bounce or complaint rates, and we will tell you when we do.

5. Your content

Everything you enter or upload remains yours. You give us permission to store, process and transmit it only as needed to run the service for you, including passing it to the providers listed in our privacy policy. You confirm you have the right to hold the details of your customers and to contact them. You can export your records at any time from Settings.

6. Acceptable use

Do not use the service for anything unlawful, to send fraudulent or misleading quotes or invoices, to harass anyone, to probe or overload our systems, or to build a competing product from it. Do not share one person's sign-in between several people (invite them as members instead), or resell access.

7. Plans and payment

The Free plan is for trying the service and has fixed caps on records, AI actions and daily emails. Paid plans are paid for in advance, one period at a time, by bank transfer or, where it is offered, by card through WiPay. Each plan's allowances and price are shown on the pricing page and in Billing.

• No automatic renewal. Nothing is charged automatically. Each payment buys one period, and your access runs to the "paid until" date shown in Billing. To continue after that, you pay for the next period yourself; if you do not, the account moves to the Free plan.
• Cancelling. You can cancel from Billing at any time. You keep paid features until the end of the period you have paid for, and nothing further is due.
• Downgrading. You can instead move to the Free plan straight away from Billing. Doing so gives up the rest of the paid period.
• Price changes. A new price never affects a period you have already paid for. It applies the next time you choose to pay.
• Refunds. If you believe a payment should be refunded, email support@nexioai.site with the payment reference shown in Billing. We will review every request, and we always give refunds where the law requires them.

8. Closing your account

You can delete your account from Settings at any time. Deletion is permanent: it erases your business, customers, quotes, invoices, messages and uploads, and removes your sign-in, as described in the privacy policy. Your invoices are your own business records and you may need them for tax, so export them first. Deleting does not refund the current paid period except where section 7 or the law says otherwise.

9. Availability and changes

We aim to keep the service available at all times but do not guarantee it. There will be maintenance, and there will be outages we did not plan. We may add, change or remove features; if we remove something you rely on, we will try to give notice. The service is provided as is, without warranties of any kind beyond those the law does not let us exclude.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data you did not export, or money a customer of yours fails to pay. Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.

11. Ending the agreement

We may suspend or close an account that breaks these terms or threatens the security or deliverability of the service. Where it is reasonable to do so we will warn you first and give you a chance to export your data.

12. General

These terms, together with the privacy policy, are the whole agreement between us. If one clause is found unenforceable, the rest still apply. These terms are governed by the laws of Trinidad and Tobago, and disputes go to the courts there. We may update these terms; material changes will be emailed to the address on your account before they take effect.

Questions about these terms go to support@nexioai.site.